Privacy & Data Protection

1. Who We Are

The data controller is DevOK Software Solutions Ltd, a company registered in England and Wales with company number 16125348. Our registered office is at 128 City Road, London, United Kingdom, EC1V 2NX.

2. Information We Collect

We may collect and process the following data about you:

• Information you give us: This is information you provide by filling in forms on our Site, such as the contact form. This includes your name, email address, and any other information you choose to provide in your message.
• Information we collect automatically: Our website host, Vercel, may collect essential technical information to provide the service, such as IP addresses for security and analytics. We do not use tracking cookies for marketing or advertising purposes.
• Debugging and Interaction Data: With your consent, we use tools to capture technical information when errors occur on our Site. This may include a recording of user interactions (like clicks and scrolls), console logs, and network activity to help us diagnose and resolve technical issues.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Legitimate Interests – To respond to your inquiries and provide you with information about our services and maintain the security and performance of our Site.
• To carry out our obligations arising from any contracts entered into between you and us.
• To monitor, diagnose, and resolve errors and performance issues on our Site to improve its stability and user experience.
• To ensure the security and performance of our Site.
• Legal Obligation – where we are required to retain certain data for legal or regulatory purposes.

Our legal basis for processing this data is our legitimate interest in responding to your queries and operating our business.

4. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, and destruction. Your data is stored on secure servers. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the security of your data transmitted to our site.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For inquiries, we typically retain your information for the duration of our correspondence and for a reasonable period thereafter.

6. Your Data Protection Rights

Under UK GDPR, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - The right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
• Your right to complain - The right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. Website: www.ico.org.uk Phone: 0303 123 1113

To exercise any of these rights, please contact us at legal@devoksoft.com.

7. International Data Transfers

The information we collect may be transferred to, and stored at, a destination outside the United Kingdom (UK). We use third-party services, such as Vercel, Inc., for hosting and analytics and Functional Software, Inc. Sentry for error monitoring, which may process data in the United States.

Where your information is transferred outside the UK, we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism, and that it is treated securely and in accordance with this privacy policy.

8. Cookies

Our website uses a minimal number of cookies. These are small files placed on your computer that help the site function correctly. We do not use non-essential or third-party tracking cookies for advertising purposes.

• Strictly Necessary Cookies: Our hosting provider, Vercel, may use cookies that are essential for the security, performance, and reliability of our website. These do not store any personally identifiable information.
• Performance & Functional Cookies: With your consent, we use error monitoring services from Sentry. Sentry may place a cookie to group together errors and user interactions within a single session. This helps us understand the context of a technical issue and resolve bugs more effectively. This data is not used for marketing or advertising.
• Analytics: We use Vercel Analytics to understand website traffic. This service is privacy-focused and does not use cookies to track you. It collects anonymous data such as page views, country of origin, and browser type to help us improve our Site.

You can control and manage cookies through your web browser's settings. Please note that disabling strictly necessary cookies may affect the functionality of the Site.

9. Changes to This Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

10. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to legal@devoksoft.com.